Returns & Exchanges

At D'Addario, we stand behind the quality of our products and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, we are here to help facilitate a quick and easy return process.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and print the prepaid shipping label provided via email.

• 3.
  Package Your Items

  Securely pack the products in their original packaging and attach the return shipping label to the outside of the box.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.