Frequently Asked Questions

Everything you need to know about your D'Addario orders, products, and policies.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, generally ranging from 7-14 business days.

What is your return policy for accessories and strings?

We offer a 30-day return policy for most items. Products must be in their original, unopened packaging to qualify for a full refund. Please note that used strings cannot be returned for hygiene and performance reasons.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, D'Addario stands behind the quality of our products. Accessories are covered against manufacturing defects for a period of one year from the date of purchase.

Do you offer bulk discounts for professional musicians or schools?

We offer various loyalty programs and bulk pricing for educational institutions. Please contact our corporate sales team through the 'Contact Us' page for specialized quotes.